Privacy Request

RoofStack Data Deletion Instructions

This page explains how RoofStack users and connected social account owners can request deletion of account data, integration data, or information received through connected services such as Facebook and Instagram.

How to Request Deletion

1. Email support@roofstack.io with the subject line Data Deletion Request.
2. Include your name, email address, company name, and the connected account or service you want removed.
3. If the request is for Facebook or Instagram data, include Facebook/Instagram data deletion request in the message.

Disconnecting Connected Accounts

If you connected a third-party account inside RoofStack, XStudio, or XCONNECT, you can disconnect that account from the related settings page. Disconnecting stops future syncing and removes stored authorization tokens from active use.

What We Delete

When a verified deletion request is received, RoofStack will remove or anonymize personal data associated with the request, including connected-account identifiers, stored authorization tokens, synced profile data, and related integration records where deletion is permitted.

Timing

RoofStack will acknowledge deletion requests within 7 business days and complete eligible deletion requests within 30 days. Some records may be retained when required for security, fraud prevention, legal compliance, billing, audit logs, or dispute resolution.

Questions

If you have questions about this process, contact RoofStack support and include enough information for us to identify the account or connected service.